✅ Refund & Replacement Eligibility
You may be eligible for a refund or replacement under the following conditions:
- You received a damaged, expired, or defective product.
- You received an incorrect product or quantity.
- The item does not match the product description.
Refunds or replacements are only applicable if the issue is reported within 48 hours of delivery.
❌ Non-Returnable / Non-Cancellable Items
The following products are not eligible for return or cancellation:
- Items that have been used, opened, or damaged after delivery.
- Products without original packaging.
- Complaints raised after 48 hours of delivery.
- Returns requested due to personal preferences, change of taste, or change of mind.
⏳ Timeframe for Refund or Replacement
- You must raise a return or refund request within 48 hours of delivery.
- Approved refunds or replacements will be processed within 7–10 working days of approval.
- Refunds will be issued directly by Topli & Sons via:
📝 Return / Replacement Process
- Raise a Request
Contact us within 48 hours of receiving your order via:- Email: topliandsons@gmail.com
- Phone: +91 9860894071
Include your Order ID, issue details, and clear photos/videos of the product.
- Verification
Our team will assess the request and respond within 2 working days. - Resolution
- If eligible, we will offer a replacement or initiate a refund.
- Replacement orders will be delivered within 7 working days, subject to stock availability.
- Refunds will be processed & credited to the original mode of payment within 7–10 working days.
❌ Order Cancellation Policy
- Orders can only be cancelled before dispatch.
- If the order has been packed or shipped, cancellation is not allowed.
- To cancel, call us immediately at +91 9860894071 with your order details.
- No cancellation fees apply for orders cancelled in time.
📞 Need Help?
Topli & Sons – Swagat Masala
📧 Email: topliandsons@gmail.com
📞 Phone: +91 9860894071
📍 Plot No. N-160, MIDC Phase 4, Yeota Road, Opp. Power House, Akola, MH – 444104